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Customer Feedback
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| Whether you are a prospective or repeat customer, we want you to know that SoY Lovely is built on your satisfaction with our products and service. Simply stated, if you're not happy, we're not happy! We understand -from personal experience- that buying anything online can seem like a gamble at times. To set your mind at ease, please take a moment to read some of the feedback we've recieved from our lovely customers:
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"I wanted to write and tell you how much I LOVE LOVE LOVE my candles!! After several BAD mail order experiences I had become afraid to keep trying. I have received broken jar candles (which the seller never acknowledged nor made right even though I photographed the broken glass inside the shipping box)… STINKY scent candles (I mean HORRIBLE quality oils)… would-not-burn/stay-lit candles… you name it! I was so pleased with your excellent customer service, first straightening out the coupon code mix-up, then getting out my order so timely – and then to top it off, the product was GREAT! And the extra gifts – WHAT SERVICE!!! I burned a candle and wha-la… it stayed lit, smelled great and burned so clean! It was WONDEFUL!! I have found my new favorite candle company! I am impressed! And I mean it when I say I have FOUND MY NEW FAVORITE! Your excellent service, quality product and personal generosity is very much noticed and appreciated! See you again ASAP! : )"
~Lynn C., Dothan, AL
"I Can't believe how clean these candles burn, no more black soot all over the jar! This was my first experience burning a soy candle and I was amazed at how long it lasts and how much the fragrance travels. I tried the large double wicked Apple Caramel Crumble and a small apothecary jar candle in Tangerine & Grapefruit, both smell wonderful!"
~ Heather S., Rocky Point, NY
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| "I can not begin to tell the world about these candles. They truly do burn longer than any other candles that I have purchased...and as a candle fanatic.. that says a lot. I love the Iced Crumb Cake - it makes the house smell like there are cookies and cake baking in the oven, even from the 5oz "Soy Cute" Jar.. The Soy Essentials are wonderful to burn while soaking in the tub after a long hard day...I personally enjoy the Serenity candle. I also have the "Sage & Pomegranate" 12oz candle...I think I burn it for at least 3 hours a night...all day on the weekends and I have had it for well over a month. There is no black residue left on the jars... its smells like the candle when you extinguish... not like every other candle... and the wax burns evenly. I can't wait to purchase more... I have many gift ideas in mind!"
~Katerina K., Miller Place, NY
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| "Thank you for making such great soy candles! I received your order today and love the scents. The lavender & honey is my favorite so far."
~Julie B., Powell, OH
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"Your Pumpkin Souffle scented candle is awesome, good enough to eat! I lit the 12 oz. candle in my living room and it scented my entire home! It burned clear all the way to the bottom until the the wax was gone and the wicks were burt out! I will definately be back for more!"
~ Sandy,Jupiter, FL
If you've placed an order from us, we would love to hear what you thought of your products! To share your feedback and have it posted here please go to our contact page or send an email to Laurel@soylovely.com with your name and feedback comments. We look forward to hearing from you!
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